What is an order management system (OMS)?

An Order Management System (OMS) is a software application that helps supply chain businesses manage and streamline the entire order lifecycle, from order creation to fulfillment and delivery. Key features include order processing, inventory management, multi-channel integrations, and reporting.

How does order management impact inventory management?

Order management controls the inventory journey by tracking stock levels and ensuring quick order processing. It simplifies processes, reduces errors, and provides real-time inventory data across systems.

How important is order management software?

Order management software is crucial for overseeing and fulfilling customer orders, ensuring seamless processing and satisfaction. It spans the entire supply chain, enhancing the customer experience, especially for e-commerce and omnichannel fulfillment.

What type of order integrations functionality does Osa Commerce offer?

Osa Commerce offers full order management capabilities with over 440+ prebuilt adapters for shopping carts, omnichannel solutions, returns management, and online marketplaces. Custom mapping and API endpoints are also available for additional system integrations.

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One Platform for All Channels.

A smarter approach to order management.

Modern commerce demands Osa Order Management. Gain centralized control, dynamic routing, and real-time data to streamline operations and exceed customer expectations. With built-in Distributed Order Management (DOM) capabilities, Osa empowers businesses to efficiently manage orders across multiple channels, locations, and fulfillment methods.

Order Management Reimagined.

Elevate and streamline your order management strategy.

Efficient order management is the backbone of a thriving business. Osa's advanced OMS is designed to meet the complex demands of e-commerce and omnichannel businesses. From streamlining workflows to enhancing customer experiences, our solutions empower you to deliver on every order with precision and speed.

AI-Driven ROI.

OMS to optimize every order with unified insights and distributed fulfillment.

Omnichannel Flexibility

Automate fulfillment orders from multiple channels and cross-channel fulfillment options to reduce delays.

Dynamic Order Routing

Optimize order routes to fulfillment centers based on inventory, location, and shipping speed, or enable split shipments for faster deliveries and reduced costs.

Seamless Integrations

Easy integration with e-commerce, marketplaces, ERP, WMS, and TMS platforms for a connected ecosystem.

Real-Time Inventory Synchronization

Sync inventory data across warehouses, stores, and drop-ship vendors to reduce stockouts and overstock with accurate, up-to-date inventory insights.

Scalable for Growth

Built to handle high-volume order processing, complex multi-location setups and multi-currency support for global operations.

Osa Order Management One Platform for all channels

Improve Inventory Utilization to Maximize Efficiency.

Centralize, automate, and elevate with distributed order management.

Manage inventory from Amazon, any marketplace, WMS, 3PL, or your own warehouse—all from one central platform. Leverage inventory from all locations to fulfill orders faster and enable just-in-time (JIT) inventory strategies to reduce holding costs.

Enhance customer experiences with access to detailed performance metrics to identify bottlenecks and improve processes.

Optimized Order Orchestration

Utilize a centralized data source for order transactions to guarantee accuracy and meet expected fulfillment times.

End-to-End Visibility

Real-time inventory tracking provides insights into available stock and its locations, enhancing engagement rates and revenue generation.

Fulfillment Reporting

Lower service costs and meet customer expectations through multifaceted optimization, facilitated by an integrated reporting dashboard.

Strategic Supply Chain Planning

Chief Supply Chain Officers can deliver effective supply chain strategies while creating value for customers.

Better Customer Experience

Reduce administrative burden by removing manual tasks, allowing focus on value-added activities and services to improve CX.

Digital Transformation

Integrate online shopping with in-store experiences to create a seamless customer journey that engages shoppers regardless of their preferred shopping method and stays true to your brand.

Be Closer to Your Customer

Ensure customers receive the correct product at the right time through their preferred channel (ship-to-home, BOPIS, curbside, standard shipping), all while optimizing costs.

Built for Revenue Growth

With Osa, your Head of Commerce can focus on optimizing customer experiences based on real-time data analytics to make informed decisions for effective sales strategies.

Inventory Alerts

Stay informed with alerts by product and category for effective inventory management, kitting, and replenishment.

Cost Reduction

Minimize operational costs by consolidating shipments, optimizing transportation, and leveraging localized inventory.

Carrier Integrations

Connect seamlessly with carriers, 440+ pre-set APIs, or customize integrations to fit your business needs.

Contract Management

Access logistics billing transactions in real-time and easily configure contract rules per vendor.

Increased Revenue

Capture more sales with dynamic allocation strategies that ensure products are available when and where customers need them.

Data Accuracy

Ensure precise order fulfillment with data accuracy across all channels and providers with optimized first-article inspection.

Real-Time Visibility

Centralized data provides transparency across the entire order lifecycle, enabling faster and more informed decision-making.

Improved Fulfillment Efficiency

DOM optimizes order routing by identifying the best fulfillment location, reducing delivery times and costs.

What is an order management system?

An OMS is:
An Order Management System (OMS) is a software application that helps supply chain businesses manage and streamline the entire order lifecycle, from order creation to fulfillment and delivery. It integrates various functions and processes to ensure efficient and accurate order processing. OMS helps improve order accuracy, speed up fulfillment, enhance customer satisfaction, and provide better visibility into order status and inventory levels. It is essential for companies aiming to deliver a seamless and efficient order fulfillment experience.

Key features include:
- Order processing and data validation
- Inventory management and tracking
- Fulfillment processing including picking, packing and shipping.
- Multi-channel integrations for sales channels and supply chain systems
- Reporting and analytics on inventory and KPIs

How does OMS impact inventory management?

Here’s how they interact:
Order management significantly impacts inventory management, directly influencing how inventory is tracked, allocated, and replenished.
1. Real-Time Inventory Visibility: Order management systems (OMS) provide real-time insights into inventory levels across all warehouses, stores, and distribution centers. This ensures you know what’s available and can avoid stockouts or overselling.
2. Improved Inventory Allocation: With centralized order data, OMS enables intelligent inventory allocation to fulfill orders from the most efficient location, reducing shipping costs and delivery times.
3. Minimized Overstock and Stockouts: Order management helps maintain optimal inventory levels by syncing demand forecasting with current stock availability. This reduces excess inventory and ensures sufficient stock to meet customer demands.
4. Automated Replenishment: Integrated OMS can trigger automated inventory replenishment based on order trends and inventory thresholds, ensuring you’re always stocked for future sales.
5. Enhanced Demand Forecasting: By analyzing order data, OMS provides valuable insights for predicting customer demand, allowing for better inventory planning and management.
6. Streamlined Returns and Reverse Logistics: Efficient order management also supports the returns process, ensuring returned items are quickly processed and restocked and maintaining accurate inventory records.
7. Unified Supply Chain Operations: An OMS bridges the gap between sales channels and inventory, enabling seamless coordination between order fulfillment and inventory management to optimize supply chain performance.

Optimize Shipping and Delivery.

Osa Collaborative Visibility OMS and DOM.

AI-powered software to help you reduce shipping and overhead costs while improving data quality.

Osa Data Order Management Hub Inventory in Stock

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